Privacy Policy
Effective Date: August 2026
Satgun Exim LLP, 39-D, 2/6, “Samrat House”, Shankershet Road, Pune-411037 (“TEOS”, “we”, “us”, “our”) operates the website https://teos.in/ (“Site”). This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or shop with us.
1. Information We Collect
Personal details you provide: name, email, phone number, delivery address, and billing details when you place an order or contact us.
Order information: items purchased, order value, payment status.
Payment information: processed securely through our payment partner, PayU. We do not store your card, UPI, or bank details on our servers.
Automatically collected data: IP address, browser/device type, and browsing behaviour on our Site, collected via cookies and analytics/advertising tools.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order, complaints, or support requests.
- Run advertising and marketing campaigns (via tools such as Meta Ads, Google Ads/Analytics, and similar platforms) to show relevant offers and measure campaign performance.
- Improve our Site, products, and customer experience.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We share your information only where necessary, with:
- Colortrades (our fulfilment/logistics partner) — name, address, and phone number, solely for the purpose of shipping and delivering your order.
- PayU (our payment gateway) — for processing payments securely.
- Advertising & analytics partners (e.g., Meta, Google) — limited data such as browsing behaviour, used to run and measure ads. These platforms operate under their own privacy policies.
- We do not sell your personal information to third parties.
4. Cookies
Our Site uses cookies to improve your browsing experience, remember your cart, and support advertising/analytics tools. You can disable cookies through your browser settings, though this may affect Site functionality.
5. Data Retention & Security
We retain your information for as long as necessary to fulfil the purposes above and comply with legal requirements. We take reasonable technical and organisational measures to protect your data, though no online system can be guaranteed 100% secure.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
7. Contact Us
Email: [email protected]
